Sales Consultant – Watch Specialist, Boodles Chester
| Job Title: | Sales Consultant – Watch Specialist |
| Location: | Boodles, Chester |
| Employment Type: | Full-time (40 hours), Permanent |
| Salary: | Market leading salary |
| Reporting to: | Hannah Walker, Store Manager |
The Role
We are seeking an exceptional Sales Consultant – Watch Specialist to join our Chester team. The role combines expertise in prestigious watches with the ability to sell across Boodles’ fine jewellery collections, build lasting client relationships and deliver our 6 Star Standards.
The successful candidate will have strong experience within the prestigious watch market. Previous Patek Philippe experience would be advantageous, but we are equally interested in candidates with experience of other prestigious watch brands and a desire to develop their Patek Philippe knowledge.
Responsibilities:
Key Responsibilities
- Build and nurture long-term customer relationships, understanding their lifestyle, preferences and interests across watches and jewellery.
- Delivering exceptional customer experiences that reflect Boodles’ 6 Star Standards.
- Provide knowledgeable guidance on Patek Philippe timepieces alongside Boodles’ jewellery collections, gemstones and craftsmanship.
- Act as a source of watch expertise within the Chester team, sharing knowledge and supporting colleagues where appropriate.
- Develop new and existing watch customers while identifying opportunities across both watches and jewellery.
- Achieve and exceed sales targets through proactive customer engagement and relationship management.
- Maintain detailed customer records and provide thoughtful, personalised follow-up.
- Represent Boodles at customer events and hospitality occasions.
- Maintain up-to-date knowledge of the prestigious watch market, competitor activity and industry developments.
Essential Requirements
- Minimum 3 years’ experience in luxury retail or high-end sales.
- Strong experience selling prestigious/luxury watches.
- Good knowledge and understanding of the luxury watch market.
- Proven track record of achieving sales targets and developing customer relationships.
- Confidence and enthusiasm to sell across both watches and fine jewellery.
- Excellent presentation and communication skills.
Desireable
- Previous Patek Philippe experience or training, including Level 3 where held.
- Experience with other prestigious Swiss watch brands.
- Existing watch customer relationships within Chester or the wider region.
- Experience in fine jewellery or knowledge of diamonds, gemstones and jewellery craftsmanship.
Responsibilities:
What we're looking for:
Gravitas
- Natural confidence, poise and authority when engaging with customers.
- Strong watch knowledge with the ability to communicate expertise in an engaging way.
- Professional presentation, integrity and a willingness to continually develop.
Relationships
- Proven ability to build genuine, long lasting customer relationships.
- Exceptional customer focus and strong networking skills.
- Ability to understand a customer's wider lifestyle and identify opportunities across watches and jewellery.
Commerciality
- Strong commercial awareness with a proven approach to luxury sales.
- Clear understanding of sales targets and KPIs.
- Proactive approach to developing new and existing business.
What we're looking for:
