Principal duties and responsibilities

Shipping & Logistics Coordination

• Manage the end-to-end process for domestic and international shipments, ensuring goods are dispatched securely, accurately and on time.
• Act as the primary point of contact for international shipping queries across the London business.
• Coordinate with courier partners, monitor shipments and proactively resolve delays or issues.
• Ensure appropriate processes are followed for the secure movement of high-value goods, escalating risks where necessary.
• Work closely with the London Stock Manager where stock movements require courier, shipping or international logistics support.

Customs, Compliance & Documentation

• Prepare and review shipping documentation, including commercial invoices, customs declarations and supporting paperwork.
• Provide guidance on customs procedures, import duties and international shipping requirements.
• Manage carnets and temporary export documentation where required.
• Ensure shipments comply with relevant legal, regulatory and courier requirements, maintaining up-to-date knowledge of changes that may impact the business.

International Events & Overseas Shipping

• Coordinate shipping and return arrangements for international events and other overseas business activity, including across Europe, the USA, the Middle East and other locations.
• Work closely with the Events team to understand requirements and deadlines, coordinating with couriers, customs agents and other partners to ensure goods arrive securely and on time.
• Manage the customs, carnet, temporary export and regulatory requirements associated with overseas events.
• Ensure return shipments are appropriately documented, tracked and returned to the relevant location.

Customer & Stakeholder Communication

• Support customers with international deliveries, clearly communicating requirements, documentation and timescales.
• Build effective working relationships across E-commerce, Events, Production, Sales, the London Stock Manager and other relevant teams.
• Maintain a professional, clear and solutions-focused approach to customer and stakeholder communication.

E-commerce & Operational Support

• Support the E-commerce team with order processing, fulfillment coordination and general administration.
• Ensure orders, shipments, costs and documentation are accurately recorded and tracked.
• Identify opportunities to improve shipping and fulfillment processes, reduce delays and strengthen operational efficiency.

What we value

Attention to Detail

• A precise and methodical approach, particularly when handling documentation and compliance requirements.

Customer Focus

• A commitment to delivering a smooth and professional customer experience.

Ownership & Judgement

• Confidence in taking responsibility, resolving issues and knowing when to escalate.

Collaboration

• An ability to work effectively across teams and with external partners.

Essential requirements

• Previous experience in shipping, logistics or e-commerce fulfilment, including international shipping.
• Strong working knowledge of international shipping, including legal and regulatory requirements, customs, import/export procedures and associated documentation.
• Strong organisational skills with the ability to manage multiple shipments and competing deadlines simultaneously.
• Excellent communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office and order management systems.

Desirable

• Experience working with global courier companies (e.g. DHL, FedEx, UPS or similar).
• Experience supporting international events or temporary overseas movements of goods, including knowledge of carnet processes.
• Experience within a retail, e-commerce or luxury environment.
• Familiarity with shipping platforms or warehouse management systems.