Privacy Notice
This notice sets out the basis on which we will process any personal data we collect from you or that you provide to us and how we look after your personal data when you visit our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This website is not intended for children and we do not knowingly collect data relating to children.
For the purpose of the UK General Data Protection Regulation (“GDPR”) the data controller is Boodle and Dunthorne Limited of 178 New Bond Street, London, W1S 4RH (“Boodles/we/us/our”), registered under company number 00472968 and with the ICO under registration number Z5359859. We are responsible for your personal data and will, in processing your data, comply with the GDPR and all other data protection and privacy laws applied in England from time to time.
Personal data, or personal information, means any information about an individual from which that individual can be identified. It does not include data where the identity has been removed (anonymous data).
- Identity Data includes first name, maiden name, last name, username or similar identifier, title and date of birth.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We will only use your personal data when the law allows us to do so and relying on a relevant basis for lawful processing in each instance. We will use your personal data in the following circumstances, relying on the basis of processing indicated:
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the lawful basis that allows us to do so.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). If this happens we may have to cancel any order you have placed to buy our products and we may be unable to offer any services.
If you provide us with any personal data relating to relatives, partners or other individuals it is your duty to make such persons aware that their personal data may be shared with us and to provide them with appropriate information about how their personal data may be processed by us.
Marketing
As indicated above, we may use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, post or telephone. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale or enquiry.
If you do not want us to use your data in this way, please tick the relevant box on the form. If you are a new customer, or where we permit named third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
Cookies
Our site uses cookies to distinguish you from other users of our site, which helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy further down this page. If you choose not to allow the use of cookies, you may not be able to use our site in full or at all.
Safeguards
We have put in place appropriate technical and organisational security measures intended to prevent your personal data from being lost or from being lost, altered, disclosed, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features designed to prevent unauthorised access.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will also keep a record of your name and email address on our suppression list if you request that we do not send you direct marketing. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, whilst we retain transaction details only for so long as legally required, we may retain certain basic details on a longer term basis to ensure we can offer you a consistent level of customer service tailored to your preferences when you start thinking about your next investment. Other enquiries and CV applications will be stored for six months after which they will be securely destroyed. Details of retention periods for different aspects of your personal data are available on request. In some circumstances you can ask us to delete your data: see below for further information.
We may sometimes anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or the security of these websites. Please check the relevant policy before you submit any personal data to these websites.
Disclosure of your information
• Where we use third party service providers to assist with order fulfilment or otherwise to provide support services.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets.
• If Boodles or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of Boodles, our customers or others; this includes exchanging information with other companies, organisations and authorities for the purposes of fraud protection and credit risk reduction.
We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Where we store your personal data and international transfers
All information you provide to us is primarily stored on our secure servers in the UK or, where purchases are made over the counter, in hard copy at our stores until electronic records can be made (when hard copies will then be securely destroyed). Any online payment transactions will be encrypted and carried out through our appointed agent through a secure site. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site on a secure basis, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The data that we process about you may be transferred to, and stored at, a
destination outside the UK where our third party service providers (or any other third party recipients of data mentioned above) are operating outside the UK. Your personal data may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in the fulfilment of your order, the processing of your payment details and/or other support services necessary to our provision of goods or services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Whenever we transfer your personal data out of the UK to a country that is not considered to have adequate data protection laws, we ensure a similar degree of protection is afforded to it by ensuring it is subject to appropriate safeguards, including but not limited to the:
ICO-approved International Data Transfer Agreement.
EU Standard Contractual Clauses with the UK International Data Transfer Addendum.
EU-US Data Privacy Framework in tandem with the UK-US equivalent.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Your rights
Under certain circumstances, you have rights under data protection laws in relation
to your personal data, as summarised below.
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (of our own or of a third party) and impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the datas accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at
onlineteam@boodles.com. We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive - alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
If you have a complaint in relation to our processing of your personal data or our
handling of a request you have made, you must make a complaint to us in the first instance using the contact details below. We aim to respond to all complaints within one month.
If you are further unsatisfied with the outcome of your complaint, you have the right to make a further complaint to the Information Commissioners Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). The ICO’s complaints page can be found here: https://ico.org.uk/make-a complaint/data- complaints complaints/, or you can call them on 0303 123 1113.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and any significant changes will be notified to you by email.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to onlineteam@boodles.com.
Cookie policy
Our website www.boodles.com (“our site”) uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device if you agree. Cookies contain information that is transferred to the hard drive of your computer or device. More information on cookies can be found at https://www.aboutcookies.org/.
The cookies on our website are generally split into 4 categories. “Necessary” cookies are essential to the functionality of our site, allowing you to purchase products successfully and, navigate to the correct page. “Preference” cookies allow you to save personal preferences, such as your country or language.
“Statistics” and “Marketing” cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it.
- estimate our audience size and usage pattern;
- store information about your preferences and products you viewed or searched for, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests;
- speed up your searches;
- recognise you when you return to our site;
- record page response times, length of visits to certain pages, methods used to browse away from the page;
- help us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily;
- allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits.
The above list is not exhaustive.
Some of these cookies are processed on the basis of your consent to their usage. When you first visit our website, we will display a banner that outlines specific information on the cookies we use and allows you to have granular control over which cookies you do or do not consent to.
You can also block analytical and other cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site and interact with the cookie banner.
Except for necessary functional cookies, all cookies will expire after 12 months.