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Frequently Asked Questions
We offer complimentary UK and international delivery. You can find more information here.
All our deliveries are complimentary and our expert courier service will ensure your jewellery reaches you as quickly as possible. We aim to deliver UK orders within 1 - 3 working days and international orders within 2 - 10 working days. Please contact onlineteam@boodles.com and we will be able to help with any questions.
All our online orders are shipped from the UK.
Every Boodles order is beautifully packaged in our signature packaging and you have the option to add a gift bag at our checkout too.
All Boodles carry bags are made from FSC-certified paper and are recyclable. In addition, we are introducing a more sustainable packaging alternative for all our jewellery, giving our customers the option to choose the more sustainable option.
For multiple shipping addresses, please contact our team at onlineteam@boodles.com who will be happy to assist.
In the case that a piece needs to be resized, engraved, altered or is out of stock, there may be an additional lead time. Contact onlineteam@boodles.com and we can advise on when you can expect to receive your order.
We accept all major credit and debit cards, Shop Pay, Apple Pay, Amex, PayPal as well as bank transfers. For further details, please contact our team at onlineteam@boodles.com
Once your order has been placed, you will receive an email confirmation. If you require further updates please contact our team. You can contact us at onlineteam@boodles.com or phone us on +44 (0)20 7647 1360 for an update on your order status.
If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, changes may not be possible. You can contact us at onlineteam@boodles.com for an update on your order status.
We do not currently offer instalment payments online. However, for bespoke pieces, please speak with our team about payment options.
Yes. If you would prefer to place your order by phone (+44) 20 7647 1360, our showroom teams will be delighted to assist you.
Depending on availability, prices are available on request. Please contact us for further details.
Many of our designs can be engraved or personalised. Our team would be happy to discuss the options with you.
There is no set limit to the number of items you can purchase, but if you have any special requests, please do not hesitate to get in touch.
For deliveries in the UK, all prices on our website are displayed in pounds sterling (£) and include value added tax (VAT) at the current applicable rate. You can also shop in Euros and US Dollars. Any applicable duties and taxes will be added to the checkout once you have inputted your delivery address. Please contact onlineteam@boodles.com for further information.
If you haven't received a confirmation email please don't worry.
Please check your junk/spam folder, and also double check that your have entered your email address correctly. We also recommend adding our confirmation email address onlineteam@boodles.com to your safe address list so that your email provider does not block any HTML emails from your inbox.
If you have used a work email address your IT team may block certain emails from entering your business system. As such, we do advise using a personal email address where possible.
You can also check your order confirmation if you are a registered user, this can be found on the order history page of your account. We are more than happy to help you further either by email, live chat or telephone which can be found here.
Please contact onlineteam@boodles.com and we will endeavour to change the address for you.
Our website stock is kept up to date, but if your chosen piece needs to be made especially for you, we will contact you as soon as possible to confirm timings.
We offer a returns and exchanges policy within 28 days of purchase. Items must be returned in their original condition with all accompanying documentation to the showroom they were purchased from.
Purchases made in our Harrods showroom are subject to a 14-day return policy and need to be returned to our Harrods showroom. Please note that online orders can only be returned by courier collection. To arrange your return, please contact onlineteam@boodles.com.
We offer a returns and exchanges policy within 28 days of purchase for all our jewellery. Items must be returned in their original condition with all accompanying documentation to the showroom they were purchased from. Purchases made in our Harrods showroom are subject to a 14-day return policy. Please read more here.
As soon as we receive the item back, the refund will be issued within 15 working days.
Of course, items must be returned in their original condition with all accompanying documentation and within 28 days of purchase.
We offer a returns and exchanges policy within 28 days of purchase for all our jewellery. Items must be returned in their original condition with all accompanying documentation. Purchases made in our Harrods showroom are subject to a 14-day return policy.
To keep your jewellery looking its best, we recommend regular cleaning and careful storage. Avoid contact with harsh chemicals, and store pieces separately to prevent scratching. Please view our jewellery cleaning guide here. We also offer a complimentary cleaning service—please visit a showroom for details.
Simply visit our website and follow the registration steps to create your personal Boodles account.
If you have forgotten your password, click ‘Forgot Password’ on the login page and follow the steps to reset it.
To unsubscribe from our newsletter, please click the 'Unsubscribe' button at the bottom of the email. Alternatively, please email onlineteam@boodles.com and we will be happy to help further.
Finding the perfect fit is essential for both comfort and style. For rings, we recommend visiting a Boodles showroom, where our team will be delighted to measure your finger. If you're purchasing online, we offer a sizing guide to assist you (link here). If you need any further support please contact onlineteam@boodles.com who will be able to assist you.
All our diamonds over 0.70 carats are GIA-certified, and in some cases, IGI and HRD certified. Exceptions may apply to select pieces. Please speak to our team for details on specific stones.
We source our gemstones responsibly and expect all our suppliers to adhere to our Codes of Conduct (link). We also invest time in understanding our counterparties, particularly our top Tier 1 suppliers, to ensure due diligence. If you would like more information about a particular piece, we would be delighted to assist.
The only gold being used across all pieces of Boodles jewellery is Single Mine Origin Gold. This unique partnership means we are able to guarantee exactly which small selection of Single Mine Origin approved mines our gold comes from and allows us to follow the positive impact we are having on surrounding communities, such as supporting local schools and creating opportunities for education and employment in rural African communities. Please find more information here.
Our bespoke service allows you to create something truly one-of-a-kind. To discover more, please visit our bespoke page on our website here.
Yes, all our gold and platinum jewellery is hallmarked in accordance with British regulations.
The 4 C's of diamonds are the key factors that determine a diamond's quality and value: cut, colour, clarity, and carat weight. For more detailed information please refer to our page here.
The cost of repairs depends on the work required. Our team will provide a quote before proceeding with any repairs.
We recommend removing jewellery before physical activity and avoiding exposure to harsh chemicals or extreme temperatures. Read more information about caring for your jewellery here.
Our Jewellery Care guide has more information on how to care for your jewellery here.
Different gemstones require different care. Our team can advise on the best way to maintain your particular piece. Our Jewellery Care guide has more information on how to care for your jewellery here.
Yes, we offer a valuation service for Boodles pieces only. Please contact us for further details.
You can find details of all our showrooms on our website here.
Appointments can be booked online or by contacting your preferred showroom directly.
Appointments are not required, but they are recommended for a more personalised experience. If you would like to book an appointment in one of our showrooms, please visit our showrooms page here.
Please contact onlineteam@boodles.com and we can provide this information.
We are always looking for motivated and engaging people. We welcome applicants with relevant experience and genuine passion. Please email careers@boodles.com to apply or visit our careers section here.
For all media enquiries, including requests for accreditation, please contact: press@boodles.com