Boodles box

Guide to Buying

 

USING OUR WEBSITE

Thank you for visiting Boodles online. We pride ourselves In looking after our customers and are here to ensure that you receive the best service at all times, whether you’re online or in our shops. Please contact us anytime if you feel you would like further help or information along the way.

CUSTOMER PROFILE

By creating a customer profile, you can easily create your own personal product wish list – why not share it with your partner or friend, or even email it to us for more information? To sign up, just register. To return to your account, change your details or view your previous wish list, sign in.

Forgotten your password? Let us know and we will reset it and send you a new one. If you still have trouble signing in, please contact us on +44 (0)20 7493 3240 or email online@boodles.com and we will be happy to help you. We are here from Monday to Friday between 8.30am and 5.00pm (GMT).

PLACING AN ORDER

If you have found the perfect piece, you can make your buying selection at any time – just click on ‘add to bag’ and follow the instructions. On request, we can alter the length of most of our pendant chains or bracelets. Please note that any alterations may delay dispatch of the item. Our rings are available in a variety of sizes, many of which can be resized by our craftsmen to ensure the perfect fit. Please refer to our detailed sizing guide below for more information.

We accept all major debit and credit cards or you can send us your payment by bank transfer, details of which can be found in our payment section. American Express may seek authorisation directly from you before authorising your payment. Please be assured that we will be here for you every step of the way to make your buying experience as smooth as possible. All our prices are in Pound Sterling (GBP) and include UK VAT at the current rate. For all international sales outside of the European Union, the VAT will be removed at the point of sale.

COMPLIMENTARY DELIVERIES

All our deliveries are free of charge, and our expert courier service will ensure your jewellery reaches you as quickly as possible. Delivery is subject to stock availability and we aim to deliver within 3 to 5 working days.

Please be aware that all deliveries need to be signed for, and photographic identification is required. If you are not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

ALTERNATIVE DELIVERY ADDRESS

You might prefer us to deliver to your place of work or to a relative’s home. This is no problem, but we may contact you in advance for extra security to ensure your package arrives safely.

DELIVERY TIMES

For deliveries within the UK, we aim to arrive 24 hours after dispatch during the working week. Please allow extra time on weekends, Bank Holidays and during our busy Christmas and Easter periods.

FURTHER INFORMATION

Customer protection is important to us, therefore orders may be subject to security checks. This may cause a slight delay in the processing of some orders. We may need to contact you to carry out security checks – if we are unable to reach you using the contact details provided it will delay the dispatch of your order.

WE ARE HAPPY TO ARRANGE FREE DELIVERY TO THE FOLLOWING COUNTRIES:

EUROPE:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Lativia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

NORTH AMERICA AND FAR EAST:
USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand

REST OF THE WORLD:
Australia, Bahrain, India, New Zealand, Qatar, Saudi Arabia, UAE

Other destinations may be available on request, please contact us on +44 (0)20 7493 3240 or onlineteam@boodles.com for more information.

All prices on our website and our brochures are displayed in pounds sterling (£) and include value added tax (VAT) at the current applicable rate. Please note that your payment card will also be debited in pounds sterling.

Should you enter a valid delivery address outside the European Union, we will display the item price excluding VAT and this price will be finalised before the transaction.
As soon as we have confirmation that your piece of jewellery has been collected we will get in touch with you to advise an estimated delivery date. Please note that any delivery times given can only be approximate and will depend on availability of courier services and customs clearance at the point of import.

Our items are sold on the basis that we do not pay any import taxes or duties payable on any Products. Recipients outside the EU who may have to pay import duty or other taxes will be separately liable for these duties and taxes. Boodles cannot be held responsible for any such charges. Please familiarise yourself with any local charges applicable to you before placing your order.
For details of our returns policy please refer to our Terms and Conditions.

RETURNS POLICY

We are confident you will love your Boodles jewellery, but should you have made the wrong selection you can return your item within 30 days and we will be happy to arrange an exchange or a full refund for you (please be aware that, on international deliveries, we cannot refund any import duties or taxes).

Please call us on +44(0)20 7493 3240, stating the reason for your return, and pack your parcel securely in the original Boodles box. We cannot be held responsible for non-delivery of returned goods.

Please note that we cannot offer a refund or exchange on special order items or items that have been engraved at your request.

For security reasons, we do not store customer credit/debit card details at Boodles. Therefore, on receipt of your returns form, we will contact you by phone and ask for your card details in order to arrange the refund via the original payment method. It may take 5 to 7 working days before your transaction appears on your statement – this depends on the speed at which your card issuer processes this.

Should you wish to cancel an order before despatch, please contact us on +44 (0) 20 7493 3240 or onlineteam@boodles.com as soon as possible. Please refer to our Terms and Conditions for further details of our returns policy.

BOODLES SERVICE

At Boodles, we offer a free cleaning service for all our jewellery. Simply call into any of our stores and we will arrange this for you.

You will receive a valuation for insurance when you first buy your item, and we advise you to have this updated by us once every two years in order to reflect changes in precious metal and gemstone prices. This is a complimentary service and so during busy periods we kindly request your patience with this.

SECURE ONLINE SHOPPING

We want to make sure that our website is as safe as possible for you to use. We take security seriously and use industry standard technologies such as Secure Socket Layer (SSL) to protect sensitive information passed between you and the website. The use of SSL ensures your name and address are encrypted when submitting an online order form. You will notice the company logo shown on the address bar of your browser and by clicking on this, a window will be shown that verifies the website credentials and the 128-bit encryption that is in use.

Although no credit card details are stored on the website servers they are nonetheless hosted in a secure environment that is compliant with the Payment Card Industry Data Security Standard (PCI DSS).

Credit card transactions are dealt with by Barclaycard ePDQ hosted by Barclaycard directly themselves so no credit card details pass through the website.

The website servers are located in the UK and all information captured during the purchase process are stored within the UK and processed by Boodles staff in the UK.

Once you have reached our payment section you will be re-routed to Barclays’ secure payment page, which uses Triple A Secure or Verified by Visa – an authentication process that works a little like the chip and pin on your card. If you have previously used this facility, it will ask you for a password to complete your purchase. If this is your first time, please complete a quick and simple registration process before finalising your order.

Your privacy is of utmost importance to us. We do not keep a record of your payment details. We, and our dedicated partners, will only use your personal details to provide you with the service you deserve. For security reasons, we may have to pass your contact telephone number and/or email address on to our courier service – this is purely so our agent can contact you for a speedy delivery and, if appropriate, customs clearance.

For more detailed information, please see our Terms and Conditions or call us on +44 (0)20 7493 3240.

WORKING OUT YOUR SIZE

You may already know your ring size, based on a ring you own that is a comfortable fit. If not, you can request one of our free ring sizers here. Another fail-safe way to work out your size is to bring a ring that is worn on the same finger as the one you want to buy into a Boodles boutique and we will measure it for you. Alternatively, visit a local jeweller and ask if they might be kind enough to size your finger.

Fingers tend to be larger at the end of the day, so please bear this in mind when you are trying on rings. Do not try on a ring if your hands are cold because your fingers may be up to half a size smaller. A ring should fit snugly on your finger but still be loose enough to remove without too much tugging.

BUYING A RING FOR SOMEONE ELSE

Don’t let getting the wrong size put you off surprising someone. If you are unsure of the correct size we are happy to guide you through selecting an initial size, which can then be altered if necessary at a later date. This is, of course, with our compliments. In some cases the item may need to be re-made, which can take several weeks but we would be happy to advise you of the best options prior to purchase. We are also able to send you a complimentary ring sizer for reference.

INTERNATIONAL RING SIZES

Other countries label their ring sizes differently. Please refer to the chart below to find out your Boodles ring size.

UK, Ireland, Australia,
New Zealand
USA,
Canada
China, Japan, India, South America Switzerland, Italy, Spain, Netherlands
H 4 7 6.75
7.5
I 8 8
J 8.75
5 9 9.25
K 10
10 10.5
L 11.25
6 11 11.75
M 12 12.5
13 13.25
N 13.75
7 14 14.5
O 15
15 15.75
P 16.25
8 16 17
Q 17.5
17 18.25
R 19
9 18 19.5
S 20.25
19 20.75
T 21.5
10 20 22
U 10¼ 21 22.75
10½ 22 23.25
V 10¾ 24
11 23 24.75

NECKLACES

Classic-length necklaces – 46 cm (18-inch) – are our most popular style. They fall just below the neck and slightly lower if a pendant is attached.
Our longer opera-length necklaces are a versatile alternative. They tend to be between 99 cm and 109 cm (39 inches and 43 inches) and are designed to fall just below the bust.
If you would prefer a different length chain, we are happy to provide one upon request. This may incur an additional charge in some cases.

BRACELETS

Our bracelets measure an average 18 cm (7-inches). We are able to shorten most bracelets for the perfect fit, but lengthening can be more difficult. Lengthening bracelets depends on the construction of the links, and may require us to make a new bracelet. Please contact us to find out more about our free alteration service.

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