Guide to Buying



How to use our website

Thank you for visiting Boodles Online. We pride ourselves on looking after our customers and are here to ensure that you receive the best service at all times, whether you’re online or in our shops.

At Boodles we understand the importance of trust – please contact us anytime if you feel you would like further help or information along the way.

Navigating our website

We have done our best to make navigating around the Boodles website as easy as possible. You can view our products by collections, by products, by price or by gemstone. Alternatively, try our search facility at the top of the screen to make your choice. Whether it is a bracelet or an engagement ring you are looking for, please click on the appropriate link and then narrow your selection further if you prefer. If you need more information on our shops, locations or opening times, see our shop locator.

The majority of our products are included on the site, but if you can’t find a particular item online or in a shop, please contact us for further details. We would be delighted to help, and a quick conversation will often help to smooth things along. Furthermore, should you wish to visit one of our shops for a viewing, we can make a booking for you and ensure your items of choice are ready for you on the day.

Customer profiles

By creating a customer profile, you can easily create your own personal product wish list – why not share it with your partner or friend, or even email it to us for more information? To register, just sign up. To return to your account, change your details or view your previous wish list, sign in.

Forgotten your password? Let us know and we will reset it and send you a new one. If you still have trouble signing in, please contact us on +44 (0)20 7493 3240 or email and we will be happy to help you. We are here from Monday to Friday between 8.30am and 5.30pm (GMT).

Placing an order

If you have found the perfect piece, you can make your buying selection at any time – just click on 'add to bag' and follow the instructions. On request, we can alter the length of most of our pendant chains or bracelets. Our rings are available in a variety of sizes, many of which can be resized by our craftsmen to ensure the perfect fit. Please refer to our detailed sizing guide for more information.

We accept all major debit and credit cards or you can send us your payment by bank transfer, details of which can be found in our payment section. American Express may seek authorisation directly from you before authorising your payment. Please be assured that we will be here for you every step of the way to make your buying experience as smooth as possible. All our prices are in Pound Sterling (GBP) and include UK VAT at the current rate. For all international sales outside of the European Union, the VAT will be removed at the point of sale.